To exchange the product kindly note that product should be in the original unused condition with all original tags, bill, and packaging intact. After delivery for any valid reason such as size fit issue, wrong item or damaged item delivery, you should return the product in original condition with originally dispatched packaging box/ packet with original bill and you should also avoid any mishandling of the product.
Gajari has a unique lifetime return policy which means you can return your ordered item anytime you want as long as the product is in the original unused condition with all original tags intact.
To return a product go to My Orders section. Once you are in the My Orders section take note of the order no. and then contact the support with following mentioned medium.
Send the email to Gajari support with subject line Return or Exchange with valid order no. of your ordered product.
Send a WhatsApp Message with subject line Return or Exchnage with valid order no./ Invoice no.
You may call to Gajari Support at Phone No. 9999866667 for Exchange or Return request.
To know weather reverse pickup facility is available at your location or not you may contact Gajari support.
1. Product is damaged, stained or torn.
2. Original tags are removed from the product.
3. Product is used or washed.
4. Products or accessories along with the original products are missing.
* Downloadable software products
* Some health and personal care items
*Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
*Any Product not in its original condition, is damaged or missing parts for reasons not due to our error.
*Contact support for more on this.
(i). Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number/ Invoice number.
Please send us an image of the item together with the following:
A refund or exchange will be issued to you upon collection of damaged or wrong item..
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 3 to 12 working days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
GAJARI ONLINE SERVICES PRIVATE LIMITED, C-398, 3rd Floor, Sector-10, Noida, Gautam Buddha Nagar, UP, 201301, India.
You will be responsible for paying for your own shipping costs for returning your item where Gajari reverse pickup facility is not available. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund*.
Cancellation can be done within 24 hours of the order placed.