Returns & Exchange

All questions regarding returns and exchange on Gajari.

Section 1
What is Gajari’s exchange policy?

To exchange the product kindly note that product should be in the original unused condition with all original tags, bill, and packaging intact. After delivery for any valid reason such as size fit issue, wrong item or damaged item delivery, you should return the product in original condition with originally dispatched packaging box/ packet with original bill and you should also avoid any mishandling of the product.

Section 2
What is Gajari’s lifetime return policy?

Gajari has a unique lifetime return policy which means you can return your ordered item anytime you want as long as the product is in the original unused condition with all original tags intact.

Section 3
How do I return a product on Gajari?

To return a product go to My Orders section. Once you are in the My Orders section take note of the order no. and then contact the support with following mentioned medium.

Method 1.

Send the email to Gajari support with subject line Return or Exchange with valid order no. of your ordered product.

Method 2.

Send a WhatsApp Message with subject line Return or Exchnage with valid order no./ Invoice no.

Method 3.

You may call to Gajari Support at Phone No. 9999866667 for Exchange or Return request.

Section 4
How long would it take for me to receive the refund of the returned product?

Once you return a product, your refund will be processed in 3 to 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

Section 5
How do I return multiple products from a single order?

Please see Section 3 “How do I return a product on Gajari?”

Each product has to be returned individually. However, based on the time at which you place the return request, we might send our executive to pick up all the returned products in one lot.

Section 6
Does Gajari pick up the product I want to return from my location?

Yes, as long as your pickup address is the same as your delivery address however at some locations/ area Pin Code reverse pickup facility is not available at the moment. Please contact support if you have any question regarding this.

Section 6 (a)
Return and Replacement Shipping

Although we are trying our best and making it easier to our customers by providing reverse pickup facility for return and or replacement though due to limited resources and technical reasons reverse pickup facility is not available at all delivery locations in India so wherever reverse pickup facility is not available customers will be on their own for returning the items safely for replacement, size exchange etc. or refund (means customers will bear return shipping cost). We are working towards providing reverse pickup facility at maximum delivery locations and we will appreciate your kind co-operation in this regard.
To know weather reverse pickup facility is available at your location or not you may contact Gajari support.

Section 7
Why was my return request declined?

Your return request may be declined due to the following reasons.
1. Product is damaged, stained or torn.
2. Original tags are removed from the product.
3. Product is used or washed.
4. Products or accessories along with the original products are missing.

Section 8
Why did the return pickup of my product fail?

Return pickup of your product might fail if the return pickup executive (courier guy) was unable to locate your address or if no one was available at the address to hand over the product. However in such circumstances the executive will try to reach you on your provided mobile number. 

Section 9
What do I do If My requested Pickup failed/ How do I request a pickup again if the first attempt failed?

If the first pickup attempt failed, we will set up another pickup date and time and communicate the same with you.

Section 10
What are the categories in which returns are not allowed?

Section 10 (a)

* Gift cards
* Downloadable software products
* Some health and personal care items
*Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Section 10 (b)
There are certain situations where only partial refunds are granted: (if applicable)

*Products with obvious signs of use
*Any Product not in its original condition, is damaged or missing parts for reasons not due to our error.
*Contact support for more on this.

Section 11
I received a wrong/ Incorrect/ or damaged item in my order delivery. What should I do?

We apologize for the wrong or defective item that you have received. The item may have been shipped due to common human error or damaged in transit.
Please send us an image of the item together with the following:

A refund or exchange will be issued to you upon collection of damaged or wrong item..

Section 12
When I will receive my Exchanged product?

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Section 13

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 3 to 12 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gajari.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at

support@gajari.com

and send your item to:

GAJARI ONLINE SERVICES PRIVATE LIMITED, C-398, 3rd Floor, Sector-10, Noida, Gautam Buddha Nagar, UP, 201301, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

GAJARI ONLINE SERVICES PRIVATE LIMITED, C-398, 3rd Floor, Sector-10, Noida, Gautam Buddha Nagar, UP, 201301, India.

You will be responsible for paying for your own shipping costs for returning your item where Gajari reverse pickup facility is not available. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund*.

Cancellation (if applicable)

Cancellation can be done within 24 hours of the order placed.